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The Glitter Practiti Group

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WhatsApp Business for PC: How to Engage Customers and Drive Sales in 2021


WhatsApp Business Download 2021 for PC: A Complete Guide




If you are a small business owner, you probably know how important it is to communicate with your customers effectively. You want to provide them with timely information, answer their queries, and build trust and loyalty. But how do you do that in a world where there are so many channels and platforms to choose from?


One of the best solutions is to use WhatsApp Business, a free-to-download app that allows you to create a professional presence on WhatsApp, the most popular messaging app in the world. With more than 2 billion users around the world, WhatsApp is a platform where your customers are already spending a lot of time and attention. By using WhatsApp Business, you can reach them where they are, and offer them a convenient and personal way to interact with your business.




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What is WhatsApp Business and why do you need it?




WhatsApp Business is a separate app from WhatsApp Messenger, designed specifically for small businesses. It lets you create a business profile with your logo, description, contact details, website, and catalog. You can also use it to send and receive messages from your customers, as well as send them updates, offers, and notifications. You can also use it to automate some of your responses, such as greeting messages, away messages, and quick replies.


The benefits of using WhatsApp Business for your small business




There are many reasons why you should consider using WhatsApp Business for your small business. Here are some of them:


  • You can connect with your customers on their preferred channel. According to a study by Nielsen, more than half of the respondents said they prefer to message a business rather than call or email.



  • You can provide faster and better customer service. You can respond to your customers' questions and requests in real-time, and resolve their issues more efficiently.



  • You can increase your sales and conversions. You can showcase your products and services through your catalog, and send them reminders, confirmations, and receipts. You can also use WhatsApp Business to collect feedback, reviews, and referrals.



  • You can build trust and loyalty with your customers. You can personalize your messages with your customers' names, emojis, and stickers. You can also use WhatsApp Business to send them birthday wishes, thank-you notes, and special offers.



The features of WhatsApp Business app and platform




WhatsApp Business offers two products for businesses of different sizes: the WhatsApp Business app for small businesses, and the WhatsApp Business platform for medium to large businesses. Both products have some common features, such as:


  • Business profile: You can create a professional profile with your logo, description, contact details, website, and catalog.



  • Message labels: You can organize your chats with labels such as new customer, pending payment, order complete, etc.



  • Message statistics: You can track how many messages you sent, delivered, read, and received.



  • WhatsApp Web: You can access your WhatsApp Business account from your computer using a web browser or a desktop app.



However, there are also some differences between the two products. Let's take a look at them in more detail.


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How to download and set up WhatsApp Business app on your PC




If you are a small business owner, you can use the WhatsApp Business app to manage your communication with your customers from your PC. Here are the steps to download and set up WhatsApp Business app on your PC:


Step 1: Download the WhatsApp Business app from the Google Play Store




You can download the WhatsApp Business app from the Google Play Store for free. You can use the same link as the WhatsApp Messenger app, but make sure you choose the WhatsApp Business option. Alternatively, you can scan the QR code from this website to download the app directly to your phone.


Step 2: Verify your business phone number




Once you have downloaded the app, you need to verify your business phone number. This is the number that your customers will see when they message you. You can use a landline or a mobile number, but make sure it is different from your personal WhatsApp number. You will receive a verification code via SMS or a phone call, which you need to enter in the app.


Step 3: Restore your account from a backup, if you wish




If you have previously used WhatsApp Business on another device, you can restore your account from a backup. This will allow you to keep your chat history, settings, and media. To do this, you need to have a Google Drive backup of your WhatsApp Business account. You can follow the instructions on this page to restore your account from a backup.


Step 4: Set your business name and profile




After verifying your phone number and restoring your account, you need to set your business name and profile. Your business name is the name that your customers will see when they message you. You can also add a logo, a description, contact details, website, and catalog. You can edit your profile anytime by tapping on the menu icon and then on Settings > Business settings > Profile.


Step 5: Start messaging your customers and prospects




Now that you have set up your WhatsApp Business app on your phone, you can start messaging your customers and prospects. You can use the app to send and receive text messages, voice messages, photos, videos, documents, and stickers. You can also create broadcast lists and groups to send messages to multiple contacts at once. You can also use labels to organize your chats by categories such as new customer, pending payment, order complete, etc.


To access your WhatsApp Business account from your PC, you need to use WhatsApp Web or WhatsApp Desktop. These are web-based or desktop-based versions of WhatsApp that allow you to sync your chats with your phone. To use them, you need to scan a QR code from your phone's WhatsApp Business app. You can follow the steps on this page to use WhatsApp Web or WhatsApp Desktop.


How to use WhatsApp Business platform for medium to large businesses




If you are a medium to large business owner, you can use the WhatsApp Business platform to communicate with your customers at scale. The WhatsApp Business platform is a suite of products and services that enable you to integrate WhatsApp into your existing systems and workflows. It includes the WhatsApp Business API, which allows you to send and receive messages programmatically, and the WhatsApp Business tools, which allow you to manage conversations, automate responses, and measure performance.


What is the difference between WhatsApp Business app and platform?




The main difference between the WhatsApp Business app and platform is that the app is designed for small businesses that need a simple and easy way to communicate with their customers, while the platform is designed for medium to large businesses that need more advanced and customized solutions for their communication needs.


Some of the differences between the two products are:


  • The app allows you to use one phone number for one account, while the platform allows you to use multiple phone numbers for multiple accounts.



  • The app allows you to send messages manually or with some automation features, while the platform allows you to send messages fully automated or with some human intervention.



The app allows you to send messages for free or with some limitations, whi


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